Invent — Build smart customer helpers from your own data

Invent creates AI assistants that answer customer questions from your own data across chat, voice, and 120+ integrations. If you run a small business, Invent is designed to help you give fast, accurate answers to customers without hiring a big support team. Think of it as a friendly, always-on helper that reads your manuals, order history, and FAQs and then talks to people the way you want.

This tool is especially useful for small businesses that want to look bigger and move faster. If you sell products online, manage bookings, or handle repeat customer questions, Invent can cut down the time you spend replying and reduce frustrating back-and-forths for customers.

1) Automate customer support inquiries

Small teams often drown in support tickets. Invent can handle common questions—like order status, return rules, or product details—so your humans only deal with tricky problems. You feed Invent your help docs, order data, and policy pages, and it learns to pull answers from those sources. Customers get instant responses and your team gets fewer repetitive tickets.

2) Provide instant answers to FAQs

FAQs are great, but they only help if customers find them. Invent can sit on your website or in your chat widget and answer FAQ-style questions in plain language. Instead of scrolling through a long FAQ page, your customer asks in their own words and Invent gives a short, clear answer with a link to more detail if needed.

3) Integrate with existing CRM systems

If you already use a CRM or helpdesk, Invent connects with many systems (it supports 120+ integrations). That means it can pull customer info—like last order, subscription status, or support history—so replies are relevant. For example, when a customer asks “Where’s my order?” Invent can check the order status and reply without exposing private data or asking the customer to repeat themselves.

4) Enhance user engagement on websites

Chatbots that feel robotic drive people away. Invent lets you create assistants that use your brand voice and answers from your real documents. Use it to welcome visitors, guide them to the right product, or suggest next steps after a purchase. That kind of helpful nudge can increase conversions and cut bounce rates.

5) Reduce response time for customer queries

Faster replies make customers happier. With Invent, many queries are resolved instantly at any hour, lowering wait times and boosting customer satisfaction. That matters a lot for small businesses where a fast, friendly reply can win repeat business.

How to get started (quick checklist)

• Gather your key documents: FAQs, policies, product manuals, and order templates.
• Decide where the assistant should appear: website chat, phone/voice, or inside your CRM.
• Set a friendly tone that matches your brand—Invent will use it to respond.
• Test with a small set of questions and adjust answers before going live.

Pricing summary

Pricing details weren’t available at the time of writing. Check Invent’s website or contact their sales team for current plans and small-business options.

Pros and cons

• Pros:
  • Answers come from your own documents, so replies stay on-brand and accurate.
  • Works across chat, voice, and many integrations—flexible for different setups.
  • Saves time by automating common support work so your team can focus on tricky cases.
  • Improves customer experience with instant, consistent responses.
  • Easy to scale as your business grows—add more data sources or channels.
• Cons:
  • Setup takes time: you must provide clean, up-to-date documents for the best results.
  • May need regular tuning to avoid giving outdated answers after policy or product changes.
  • Not a full replacement for humans—complex or emotional issues still need a person.
  • Pricing and data privacy terms may vary; check details before committing.

Invent is a practical tool that turns your existing knowledge base into a friendly helper. It’s not magic—it’s a way to make your business feel bigger and faster without hiring extra staff. For many small businesses, that means happier customers and less stress for the team.

Thinking about trying Invent? Start small: pick one channel (like your website chat), add a few key documents, and run a short pilot. Measure ticket volume and customer feedback for a few weeks. If things go well, expand to voice or deeper CRM integrations. The step-by-step approach keeps risk low and gives real proof of savings.

Ready to cut support time and give customers instant answers? Try a pilot with Invent and see if it fits your workflow. If you like clear wins and fewer repetitive tickets, Invent might be a smart next step.