Heyy: Put AI Agents on Your Messaging Channels (So You Don’t Have To)

If you run a small business, you know the pain of juggling messages, leads, and customers while trying to get real work done. Heyy deploys AI agents across messaging platforms to automate sales, support, and lead qualification. It’s built to handle chat tasks so your team can focus on the things humans do best (coffee, strategy, and occasional high-fives).

In plain terms: Heyy helps your business talk to customers automatically on the channels they already use. That means faster replies, fewer missed leads, and fewer late-night message panics. It’s especially useful for businesses that get lots of repetitive questions, want to pre-qualify leads before a salesperson calls, or want 24/7 engagement without hiring a night shift of humans.

1. Automate customer support inquiries

Small-business support often means answering the same five questions on repeat: hours, pricing, returns, tracking, and product specifics. Heyy can field those common queries and give instant answers. That reduces your response time and frees staff for the tricky stuff—like refunds and the occasional angry emoji.

How to use it: set up canned answers for FAQs and route complex cases to a human. Add simple escalation rules so the bot hands off to a team member when a conversation turns messy or high-value.

2. Qualify leads through automated conversations

Not every lead is sales-ready. Heyy can ask qualifying questions (budget, timeline, needs) right in chat, then tag or score leads. Your sales team only sees warm opportunities, not tire-kickers. That saves time and increases close rates.

How to use it: create a short qualification flow—3 to 5 questions—and connect the scoring to your CRM or team Slack. If a lead matches your ideal customer profile, the bot schedules a demo or routes the lead to a rep.

3. Enhance sales processes with AI-driven interactions

Think of Heyy as a friendly, tireless salesperson who never sleeps. It can handle product recommendations, follow-ups, and promotional messages on the channels where customers already talk—like SMS, WhatsApp, or website chat. It nudges users down the funnel without sounding pushy.

How to use it: make short, helpful scripts for upsells and cross-sells. Use customer data to personalize messages—“I see you looked at X, would you like a quick 10% off?”—and let the bot handle the reply and the next action.

4. Provide 24/7 customer engagement

Customers don’t work 9–5, and neither should your team. Heyy can keep engagement live at all hours, answering when your team sleeps. That’s not just convenient—it’s a competitive advantage. A quick nighttime response can win a sale before a competitor replies the next morning.

How to use it: implement an always-on fallback answering basic questions and capturing lead info for follow-up. Make sure the bot clearly states when a human will respond for complex issues so customers aren’t left feeling ignored.

5. Streamline communication across multiple platforms

If your customers message on different platforms, managing each one gets messy fast. Heyy can deploy agents across multiple messaging channels so you have a consistent experience and unified workflows. One bot, many doors.

How to use it: map your common conversation flows and replicate them across platforms. Keep tone consistent and centralize logs so your team can review conversations and improve the bot’s responses over time.

Pricing

Pricing details are not included here. Check the vendor’s website for current plans and any free trials. Small businesses should look for plans that include multi-channel support and lead routing without hidden per-message fees.

Pros and cons

• Pros:
  • Automates repetitive messaging tasks, saving time.
  • Qualifies leads so salespeople focus on high-value prospects.
  • Works across multiple messaging platforms for consistent customer experience.
  • Enables 24/7 engagement without hiring extra staff.
  • Can reduce response times and improve customer satisfaction.
• Cons:
  • May require setup time to build good conversation flows.
  • Chatbots can frustrate customers if they don’t escalate to humans smoothly.
  • Quality depends on the templates and training you provide—garbage in, garbage out.
  • Potential costs can add up if your business needs many integrations or high message volumes.

Conclusion

Heyy is a practical tool for small businesses that want to automate messaging without turning customer interactions into a robotic mess. It’s best for teams that get repetitive questions, want to pre-qualify leads, or need a friendly presence on multiple messaging platforms. Start small—automate the easy stuff first, watch the results, then expand. That way you get the time savings without shocking your customers.

Ready to try a messaging agent that actually helps? Set up one simple bot flow—an FAQ or lead-qualifier—and see how much time you save in the first week. If you want help planning the first flow, I can sketch a script for your top three customer questions.